ORDERS:
All changes to orders do have to be done via email.
Please email the details to [email protected]
Title the email with Order confirmation number ex: (DOM-#### ) then list the details that needs to change.
Please keep in mind that not all changes can be made but we will reach back out with confirmation on if the change was able to be made.
A customer can update the ship to address on your order via email.
Please email [email protected] with the new details.
We will confirm once the change has been made.
Standard turnaround time for apparel will be 5-7 business days as we do not stock any apparel.
The Website lists what each items turnaround time is in red font to help the customer from the beginning understand how long the item will take in production.
Personalization can be added for a fee per line item: a name and title for $4.00 per line.
If the customer would like to receive a custom logo instead of the standard dominos tile logo, that order will need to be emailed in to [email protected]. Custom logos are custom quoted and priced .
For the fastest response to order delays will be to email [email protected].
Title the email with Order confirmation number ex: (DOM-#### ) then the details of the missing items.
Please keep in mind if an order has personalization or customizable details an email virtual proof will need to be approved via a link that is sent out. The email is sent to your email address that is associated with the account you made online.
Partial shipments are sent out if one part of the order is ready. This helps to prevent delaying the whole order if one part takes longer in production.
Email [email protected] to confirm when the other part of the order will be shipping out.
All issues must be received within 30 days of shipping out date.
The first step in getting this corrected is to email the following over to [email protected].
- Picture of the damaged/incorrect product
- Picture of the box and label the order came with
- Description of what is wrong with the order or missing.
To cancel an order an email will need to be sent to [email protected]
Please include the order confirmation number (DOM-#### ) and a brief description of why you are wanting to cancel the order.
All refunds are subject to a 6% processing fee or a store credit can be added to your account without the processing fee.
Note: If apparel is ordered we cannot cancel the apparel; ordered apparel is subject to a 20% restocking fee.
The customer will be notified via email about out of stock items and a store credit will be added to the customers online account.
The store credit will be ready to use immediately when you log in to your online account and checkout.
All returns or exchanges must be received within 30 days of shipping out date.
All apparel must be new and unworn returned apparel will be subject to a 20% restocking fee.
Refunds do require 6% processing fee or a store credit can be added to your account without the processing fee.
Once received your refund will be issued minus the processing fee, the restocking fee, and any shipping charges (if shipping was billed).
Personalized items, i.e. names, team names etc, can not be returned.
Ship to Address: ATTN: Dominos Returns 1001 Commercial Blvd N. | Arlington | TX | 76001.
All returns or exchanges must be received within 30 days of shipping out date.
All apparel must be new and unworn.
Email [email protected] and the customer success agent will send over a label to get the item back.
Please reply when the package is on its way back to use.
Once the tracking shows movement we will get the new exchange item into production.
Personalized items, i.e. names, team names etc, can not be exchanged.
REFUND AND GIFT CARDS:
Gift cards are emailed over to the email address that is associated with the account.
They do take up to 7 business days after the order is completed online.
Customers can redeem rewards points through gift cards.
For every 1000 points you can get a $10 gift card.
To redeem points: Email will need to be sent to [email protected]
Title the email with HTG Rewards.
We will email you a Gift Card to Spend!
Rewards points are earned when purchasing items on our site.
You can see rewards points when logged into your account.
At the top of the site there is a tab that is labeled My Account and the amount is listed under My Rewards.
Rewards points will expire one year after the order is placed.
An email will be sent to the email address on file warning the customer that their points are about to expire.
If the customer is having issues checking out an order, please contact [email protected].
Make sure you are logged in and have the items in your cart.
A customer success team member can complete your cart on the back end of the site manually.
Yes, we ship international, however the customer will be responsible for duties and taxes that get charged separately.
In order for us to give you a shipping quote email [email protected]
Please include the full ship to address and a breakdown or screenshot of you order request
Free Shipping is Continental United States Only, and excludes Hawaii, Alaska, Puerto Rico, Virgin Islands and all other international locations.
Returns and exchanges are accepted provided you pay for any applicable shipping duties and taxes.
Ship to Address: ATTN: Dominos Exchanges, 1001 Commercial Blvd N., Arlington, TX 76001.
