ORDERS:
All changes to orders do have to be done via email. Please email the details to [email protected] Please title the email with Order confirmation number example (DOM-#### ) and then list the details the customer needs to change. Please keep in mind that not all changes can be made but a customer success representative will reach back out with confirmation on if the change was able to be made. To add an item if will need to be done via email as well and an invoice will be sent over with a payment link at the bottom. Delaying payment to the open invoice can delay the whole order.
A customer can update the ship to address on your order via email. Please email [email protected] with the new details. A customer success representative will reach out and confirm he change has been made.
Standard turn around time for apparel items will be 5-7 business days as we do not stock any apparel and the apparel is ordered once the order has been paid for. For customized items or promotional goods, the turn around time is dependent on each item. The Website lists what each items turnaround time is to help the customer from the beginning understand how long the item will take in production.
Personalization can be added for a fee per line item: a name and title for $2.00 per line If the customer would like to receive a custom logo instead of the standard dominos tile logo, that order will need to be emailed in to dominos@hightechgrafix.com. Custom logos are custom quoted and priced .
For the fastest response to order delays will be to email [email protected]. Please keep in mind if an order has personalization or customizable details an email virtual proof will need to be approved via a link that is sent out. The email is sent to your email address that is associated with the account you made online.
Partial shipments are sent out if one part of the order is ready. This helps to prevent delaying the whole order if one part takes longer in production. Emailing [email protected] can help confirm when the other part of the order will be shipping out.
The first step in getting this corrected is to email the following details over to [email protected].
Picture of the damaged/incorrect product
Picture of the box the order came in
Picture of the label And a description of what is wrong with the product.
A customer success team member will reach back out promptly with a resolution to your issues.
To cancel an order an email will need to be sent to [email protected]. Please include the order confirmation number (DOM-#### ) and a brief description of why you are wanting to cancel the order. All refunds are subject to a 6% processing fee or a store credit can be added to your account without the processing fee.
The customer will be notified via email about out of stock items and a store credit will be added to the customers online account. The store credit will be ready to use immediately when you log in to your online account.
All returns or apparel issues must be received within 30 days of shipping out date.All returned apparel is subject to a 20% restocking fee.
All returned apparel must be new and unworn.
We will process your full refund, minus the restocking fee and no deduction for shipping, upon receipt of the apparel item.
Personalized items, i.e. names, team names etc, can not be returned.
Email [email protected] and the customer success agent will send over a label to get the item back. Please reply when the package is on its way back to use. Once the tracking shows movement we will get the new exchange item into production.
REFUND AND GIFT CARDS:
Gift cards are emailed over to the email address that is associated with the account. They do take 5-7 business days after the is completed online.
A refund does take 5-7 business after the refund has been approved. After refund has been proceseed, it take 3-5 business days to show back on the card that was charged.
Customers can redeem rewards points through gift cards. To redeem points: Make sure you are logged into your account and at the top of the site there is a star that is labeled HTG Rewards. This site will list out the amount of points you need per card. You can click on the card of your choice and hit redeem using rewards points.
Rewards points are earned when purchasing items on our site.
You can see their rewards points when they log into your account. At the top of the site there is a tab that is labeled My Account and the amount is listed under My Rewards.
Rewards points will expire one year after the order is placed. An email will be sent to the email address on file warning the customer that their points are about to expire.
If the customer is having issues checking out an order, please contact [email protected]. Make sure you are logged in and have the items in your cart. A customer success team member can complete your cart on the back end of the site manually.
Yes, we ship international, however the customer will be responsible for duties and taxes that get charged separately.
Free Shipping is Continental United States Only, and excludes Hawaii, Alaska, Puerto Rico, Virgin Islands and all other international locations.
All shipping will be FedEx Ground and cannot be expedited.